Your Questions, Answered

  • Pawsitively Inspired offers a variety of creative services to suit your gift-giving and décor needs. Our online store features a curated collection of ready-to-ship handcrafted items, with the option to request made-to-order pieces if something is out of stock. We specialize in custom work using a wide range of techniques including hand painting, woodworking, engraving, and even LED-lit pieces, allowing us to create truly one-of-a-kind designs for your home, business, or as a meaningful gift. For hands-on creators, we also offer DIY blanks — unfinished pieces sold unpainted and unassembled so you can add your own artistic touch at home. Large and bulk orders are welcome and can be accommodated upon request. Whether you’re shopping for something unique, commissioning a custom design, or planning a creative project night, we’re here to help bring your ideas to life.

    See our services page for more info!

  • Getting started is simple. For custom orders, reach out through our contact form or email julie@pawsitivelyinspired.com. Or, browse through our collection of in-stock products and order through the website.

  • At Pawsitively Inspired, we don’t believe in mass-produced gifts. Every piece is thoughtfully designed and handcrafted by me — a professional artist and certified dog trainer — blending creativity, craftsmanship, and a deep love for animals into everything I create.

    What truly sets us apart is the fusion of fine art, pet-inspired storytelling, and modern maker technology. From hand-painted wood signs and engraved slate to layered birch, acrylic, resin, sublimation, and LED-lit designs, I combine multiple mediums to create pieces you simply can’t find anywhere else.

    But it’s not just about how things are made — it’s about why they’re made. My background in animal behavior and years working in shelters means I approach every pet portrait, memorial piece, and custom design with empathy, patience, and an understanding of the powerful bond between people and their animals.

    Whether you’re ordering a single keepsake, a bulk order for an event, or a fully custom creation, you’re not buying from a factory — you’re working directly with the artist who brings your idea to life, one piece at a time. 🐾

  • You can reach us anytime via our contact page or email julie@pawsitivelyinspired.com. We aim to respond quickly—usually within one to two business days.

  • Return & Exchange Policy

    At Pawsitively Inspired, each item is handcrafted with care. Because of the nature of handmade products, please review our return policy carefully before placing your order.

    Handcrafted Items

    • Eligible handcrafted items may be returned at the buyer’s expense.

    • Original shipping fees are non-refundable.

    • Returned items must be unused and in original condition.

    Custom & Personalized Items

    • All custom or personalized items are final sale and are not eligible for return or exchange.

    Apparel, Mugs & Tumblers

    • All apparel, mugs, and tumblers are final sale and are not eligible for returns or exchanges.

    Damaged During Shipping

    • If your item arrives damaged, please email us photo proof within 5 days of receiving your package.

    • Once the damage is verified, we will work with you on a replacement or refund as appropriate.

    Incorrect Item Received

    • If you receive the wrong item, please contact us with photo proof within 7 days of delivery.

    • After verification, a replacement will be shipped or a return/refund will be issued.

    Important Notes

    • We cannot process any claims without the required photo documentation.

    • Requests submitted outside the stated timeframes may not be eligible for resolution.

  • Shipping Policy

    At Pawsitively Inspired, every item is handmade just for you. Because of this, production and shipping times can vary depending on the type of product and time of year.

    Processing & Production Times

    • Simple engraved items:
      Typically completed within 3–5 business days, provided all materials are in stock.

    • Hand-painted and custom orders:
      These pieces require additional time and are usually completed within 7–14 business days before shipping.

    • Peak seasons & holidays:
      Production times may be longer during high-volume periods such as major holidays or special events.

    Shipping Methods

    • Orders are shipped with insurance via UPS or USPS, whichever service provides the fastest delivery time at the time of shipment.

    • Transit time is typically 3–7 business days, depending on your location.

    Tracking

    • You will receive a tracking number via email as soon as your order ships.

    Need Your Order by a Certain Date?

    If timing is important, please contact us before placing your order at
    julie@pawsitivelyinpired.com and we’ll be happy to provide a more realistic estimate for your specific item.

    Thank you for your patience and for supporting handmade! 🐾

Seven dogs of various breeds and sizes standing outdoors with a blurred green background.